
We live in a world that operates exactly as it is written. This unwavering professional ethic — our devotion to deterministic logic — might be skewing our perception of human communication, causing us to treat it like a “deliverable” that must be perfected rather than an uncertain, bi-directional process.
Reflecting on my own tendencies, I want to explore this “trap of perfectionism” through two recent episodes from my life as an engineer.
The Manager Obsessed with “Performance”
The first episode occurred during a debriefing after my team met with a client.
As the lead, my manager had handled most of the conversation. I had joined remotely, listening only to the audio. Once the meeting ended, the first thing he said was:
“The way I spoke today wasn’t polished enough. I should have presented it better.”
I asked him a simple question: “Since I was only on audio, I couldn’t see the room. How did the client react? Did they understand? Or did they look confused?”
His reply stayed internal: “That’s just it. I just felt I needed to speak more eloquently.”
His focus wasn’t on the client; it was on his own “performance.”
The Leader Obsessed with “Frameworks”
The second episode happened within a newly formed team — only a week old. While we were discussing our workflow, the leader criticized my communication style.
“When you speak, you must follow the correct order: first the premise, then the high-level overview, and finally the details. That is the only right way to communicate.”
As a rule for a formal presentation, he was right. However, we weren’t giving a presentation; we were tentatively trying to align our understanding.
If there was anything to point out, it shouldn’t have been the “order of my words.” It should have been the “distance between us” — a simple check-in: “Are we still on the same page?”
A Meeting Is Not a Presentation
What these two episodes share is a characteristic engineering obsession: the pursuit of perfection on the “sender’s side.”
But let’s be clear: a business meeting is not a presentation.
A flawless, gap-free delivery does not guarantee a mutually satisfying conclusion. The protagonist of communication is never the sender; it is always the receiver.
To take it to an extreme: even if your delivery is clumsy, if you both end up understanding the same thing and reach an agreement, the process is a success. In the journey toward a “contract” or “consensus,” the eloquence of the speech is secondary.
Why We Search for “Bugs” in Our Speech
Why are engineers so preoccupied with their way of speaking?
It’s because we spend our days dealing with things that move exactly as described. If something doesn’t work as expected, we assume the method was wrong, or the description (the code) was flawed. We are conditioned by this “logic of self-responsibility.”
In a closed world where we work alone, reducing bugs and writing maintainable code is our mission. It is our pride.
However, in human relationships, there are too many variables beyond our control: the other person’s background, their level of technical knowledge, their mood, or the existing rapport between you.
Even if an engineer polishes their “speaking style” to perfection, if they ignore the variables on the other side, the probability of reaching a satisfying agreement remains low.
Choose “Resonant Exchange” Over a “Perfect Hand”
Instead of withdrawing into ourselves to craft a perfect performance, we must strive to understand the other person’s context.
“Which of the cards in my hand is closest to the ‘right answer’ for them right now?”
I believe that this “exchange” — adjusting your cards based on the other person’s reaction — is what truly elevates mutual satisfaction.
I am still a work in progress. I have been told repeatedly that my questions are “too abstract” and difficult to answer. I realized that I unconsciously wish to hear the other person’s “interpretation” rather than a simple yes or no. This might be a selfish way of asking that puts a high load on the listener.
While acknowledging my own habits, I want to stop looking inward at my “speaking style” and be more sincere toward what we are building together on the outside.
I want to build from scratch, every time.
Frequently Asked Questions
Common questions about this topic
What is the central argument about communication and perfectionism?
The central argument is that treating human communication like a deterministic deliverable to be perfected — focusing on the sender's performance — misframes meetings and reduces mutual understanding; effective communication prioritizes the receiver and the bi-directional exchange over flawless delivery.
What is meant by the 'trap of perfectionism' in communication?
The 'trap of perfectionism' refers to the tendency to obsess over how one speaks — polishing tone, structure, or eloquence — at the expense of checking whether the listener understood or aligning with the other person's context and needs.
How do the two episodes about a manager and a leader illustrate the problem?
The first episode shows a manager focused on his own unpolished performance despite not observing the client's reactions; the second shows a leader insisting on a fixed, presentation-style order of speaking during an early alignment discussion, ignoring whether team members were actually on the same page.
Why is a business meeting not the same as a presentation?
A business meeting is an interactive alignment process that requires checking mutual understanding, whereas a presentation is a structured one-way delivery; flawless delivery in a meeting does not guarantee shared understanding or a satisfying conclusion.
What does it mean that 'the protagonist of communication is never the sender; it is always the receiver'?
It means effective communication is judged by the receiver's understanding and response; the goal is shared meaning and agreement, not merely the sender's eloquence or performance.
Why are engineers particularly prone to focusing on speaking as a deliverable?
Engineers are conditioned by working with deterministic systems where outcomes follow descriptions exactly, fostering a logic of self-responsibility and a habit of debugging descriptions; this leads to treating speech like code that must be flawless.
What limits the effectiveness of perfecting one’s speaking style?
Perfecting speaking style does not address external variables such as the other person’s background, technical knowledge, mood, or prior rapport; ignoring those variables lowers the probability of reaching a satisfying agreement despite polished delivery.
What is a 'resonant exchange' and how does it differ from aiming for a 'perfect hand'?
A 'resonant exchange' is an adaptive, context-aware interaction that chooses which point or 'card' best fits the listener in the moment and adjusts based on their reactions; it contrasts with aiming for a 'perfect hand,' which focuses narrowly on delivering an idealized performance from the sender's perspective.
How can someone reduce the burden their communication places on listeners?
Someone can reduce the burden by prioritizing clarity tailored to the listener’s context, asking check-ins to confirm shared understanding, avoiding overly abstract questions that require heavy interpretation, and adjusting their message based on the listener’s reactions.
What practical shift in mindset is recommended for better collaborative communication?
The recommended shift is to stop fixating inwardly on speaking style and instead be sincerely outward-facing: build shared understanding from scratch each time, prioritize the other person’s context, and treat communication as a bi-directional exchange rather than a solo performance.
POSTS ACROSS THE NETWORK

I Trusted ChatGPT Code for 6 Months. It Cost Us $47,000

Is Anthropic Killing the IT Industry? Or Are We Just Panicking Again?

Exclusive Interview Questions on Generative AI for Professionals
